FAQ

We accept Visa, Mastercard, Amex and Cash. Payment by cheque is subject to application and approval.

Allergies are becoming more and more common, and we do our best to make proper arrangements for allergies in our kitchen to avoid cross contamination. Please enquire if the request is an allergy or dietary preference, as additional preparation may be required which may incur an additional cost.

Note: We do not have an allergen-free kitchen— nuts and gluten are present— and despite our absolute best efforts, we cannot be held responsible for adverse reactions to our menu offerings.

That is completely up to you! There is a standard 18% gratuity applied to the invoice at any event that requires service staff and that is split up between all of our departments involved in the event. Some of our clients do offer a tip when they feel that our staff have exceeded their expectations, however it is not expected or required.

As a full service catering company, The Dirty Apron can help you coordinate all aspects of your event, from floral to photography. We also have great gourmet gift and party favour options in our Delicatessen.

The more notice the better to ensure we can fit you in our delivery schedule (we do reach capacity!). If we cannot accommodate your delivery, we can arrange for the order to be picked up from our Delicatessen location. Order cut off is 3pm the day prior to delivery for regular items, and 48 hours notice is required for special requests, canapés and hot menu items. Orders placed after this time are subject to a $15 late order fee.

For events over $1000, to secure the date we require that you to put down a 50% deposit at the time of booking. See our Terms & Conditions for more details.

Yes! We recommend that you let us help you arrange this. Events can require many essential items: glassware, serving plates, chairs, tables, linens, napkins, and cutlery, to name just a few. We know exactly what you need for your selected menu and if your venue is not suitable for cooking, The Dirty Apron can set up an operational kitchen with all the appropriate appliances for a seamless service- including cooking equipment, tenting, ovens, mobile hand washing, and refrigeration. That can include complete set-up and take-down of your event which is charged as staff hours. We will keep up with adjustments to quantities as necessary as guest counts change and can coordinate the drop off and pick up.

Our fee for ordering rentals is 15% of the total rental cost. If you decide to order rentals yourself, we charge a rental consultation fee to make sure that you have ordered all the materials necessary for the event.

You can reach one of our catering specialists by email at orders@dirtyapron.com, or place your order directly through Doordash, Skip The Dishes, Uber Eats or Ritual. Please note that our new business hours are 8.30am - 3pm.

We completely understand that things happen outside of your control, and are happy to cancel orders with the required 24 hours notice for full cancellations of Regular menu items. 48 hours notice is required for hot menu items and custom menus. Cancellations must be made and confirmed by staff over the phone.

We do! You can bring the Dirty Apron to your home or office with a minimum spend- please see our Delivery Information page for more details. We offer free delivery throughout downtown Vancouver, and delivery charges outside of downtown Vancouver apply and are based on the location. Call us for a quote!

Absolutely! You can collect your order during regular business hours from our Crosstown Delicatessen, conveniently located at 540 Beatty Street. There is a loading space right out front and a parking lot right across the street for easy access. Our staff will gladly load your car for you!